Managing exceptional situationsLaajuus (5 cr)

Objective

You are familiar with the stress and exceptional situations in the sector from the perspective of different customer groups and customer situations.

You are able to manage situations involving the use of force.

You are able to apply the necessary management of the use of force in emergency situations for yourself and, where appropriate, for your subordinates.

You are able to master the basics of the use of force in the private security sector and act appropriately in situations involving the use of force.

You are able to supervise the use of force by your superiors.

You work fluently with other authorities and understand the legal responsibilities involved.

Content

What to do in different types of exceptional situations?

What are the rules on the use of force for guards and security guards employed in the private security sector?

How do you maintain your company's employees' use of force skills?

How do you, as a manager, monitor the use of force by your employees?

How do you manage the use of force in a real situation?

Evaluation

Students can

a. use professional terms consistently.
b. search for information from key sources in the field
c. outline the tasks involved.
d. interact with clients, users, target groups.
e. use key models, methods, software and techniques in their field.
f. work as a member of a team in a goal-oriented manner.
g. justify his/her actions in accordance with the ethical principles of his/her field.