Special questions in client and case managementLaajuus (5 cr)
Code: SO00DT56
Credits
5 op
Objective
Understand customer and service management as a cross - cutting work method in changing social and health care environments
You recognize the multicultural perspective in customer guidance work orientation
You recognize the role of social and health care in the form of customized registration as part of the customer management process
Content
What is the place of customer guidance in society change?
How do you consider multiculturalism in customer guidance?
What is the form of social and health care registration and how it should be applied as a practical tool?