Study Guide

Objective

You can use the key concepts of service design.
You know the service design process and can utilise the essential tools of service design.
You can innovate and implement a service design project in cooperation with working life and based on a working life commission.
You can use different service design methods to develop user-centred sports products and services.

Content

What is service design?
What are the key methods of service design like and how are they implemented?
How are clients taken into account in service design and how is a service design project implemented?
How do you innovate new exercise and sports services?

Assessment criteria, good (3)

Students can
a. use professional vocabulary systematically.
c. identify interrelated tasks.
d. work together with customers, users and target groups.
e. use the key models, methods, software and techniques of the professional field.
g. justify their actions according to the ethical principles of the professional field.