Human resource management in tourism and hospitalityLaajuus (5 cr)

Objective

You understand what human resources management covers and you know related models and tools.
You know the responsibilities and obligations of the supervisor and the employee, as well as the entities related to ethics.
You manage the recruitment and orientation processes and know how to develop them.
You can distinguish future working life prospects from the perspective of human resource management in tourism and hospitality.

Content

What are the areas of human resource management?
What kinds of models and tools are there in human resource management?
What are the responsibilities and obligations of supervisors and employees?
What are the steps of the recruitment and orientation processes and how can recruitment and orientation be developed?
How to lead personnel with diverse backgrounds?
What factors influence work and personnel and how do you prepare yourself as a supervisor for future changes in working life in tourism and hospitality?

Accomplishment methods

Students can
a. use professional vocabulary systematically.
b. look for information in the key information sources of the field.
c. identify interrelated tasks
d. work together with customers, users and target groups.
e. use the key models, methods, software and techniques of the professional field.
f. work as team members in a goal-oriented way
g. justify their actions according to the ethical principles of the professional field.