Knowledge ManagementLaajuus (2 cr)

Objective

At the end of the study unit, the student is expected to be able to   - define and apply concepts and practices of knowledge management   - define concepts and practices of IT-services and apply them in IT-environment of company

Content

 -concepts and practices of knowledge management -applying knowledge management in company business   - concepts and practices of it-service management 

Assessment criteria, good (3)

 excellent (5), good (4-3), satisfactory (2-1), failed (0)