Basics of Customer WorkLaajuus (10 cr)

Objective

You commit yourself to your work community, work, work methods and regulations of working life. You become familiar with your own group of service users and are able to assess the need for support together with the service user and his social network. You get experience in establishing confidential relationships with service users and learn to evaluate your work and your ways of action. You are aware of values and attitudes guiding your own work and those prevalent in work community.    

Content

How do you create a confentional and professional relationship with a clients? How do you assess your clients' need for service and living conditions What are client work’s main values, principles, norms and rules? How do you plan and carry out counselling and support for different client's group

Qualifications

Theory course of Basics of Client work

Assessment criteria, good (3)

a) you use professional vocabullary systemically c)  identify interrelated tasks. d)  work together with customers, users and target groups. g)  justify their actions according to the ethical principles of the professional field.