Service managementLaajuus (5 cr)

Objective

You can recognize and evaluate factors influencing service quality in an organization.
You can plan justified development activities for improving service quality.
You can manage and lead change relating to new service implementation.

Content

What is service quality and how can it be researched and evaluated?
How can service quality be developed?
How can organizations manage the change process related to new services?

Qualifications

Customer interface and Conceptualization -modules

Materials

Service productization, Service design project, Excursion, Leadership

Evaluation

c. identify interrelated tasks.
d. work together with customers, users and target groups.
e. use the key models, methods, software and techniques of the professional field.
f. work as team members in a goal-oriented way.