Quality and environmental managementLaajuus (5 cr)

Objective

You are familiar with the most common QHSE management systems (safety, health, quality, environmental) and you understand how they can be utilized in business management.
You are familiar with logistics service quality dimensions in demand-supply chains and common quality indicators and you are able to analyse the quality of logistics services.

Content

What are the most common management systems?
How can management systems be utilized?
What are the quality dimensions of logistics services?
How can logistics service quality be measured?

Qualifications

Basics of business studies
Basics of logistics

Evaluation

The students are able to
a. use professional vocabulary systematically.
b. look for information in the key information sources of the field.
c. identify interrelated tasks.
e. use the key models, methods, software and techniques of the professional field
f. work as team members in a goal-oriented way.