IT Service ManagementLaajuus (6 cr)
Course unit code: C-10065-TT00CC68
General information
- Credits
- 6 cr
- Institution
- Metropolia University of Applied Sciences
Objective
After the course, the student: - Understands the negotiation situation in ICT services business; - Is able to develop service processes according to the industry standards.
Content
After the course, the student: - Understands the negotiation situation in ICT services business; - Is able to develop service processes according to the industry standards.