Service design (5 cr)
Code: AV00EF60-3003
General information
Timing
13.09.2021 - 05.12.2021
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Open UAS and Continuing Education
Campus
Ecampus
Teaching languages
- Finnish
Degree programmes
- Open University of Applied Sciences
Teachers
- Sanna Haapanen
Teacher in charge
Sanna Haapanen
Objective
You can define service design at the theoretical and practical levels.
You can define the basic concepts and ways of action in service design.
You can utilise the central methods of service design.
You can identify the possibilities of service design as a tool in strategic level planning.
Content
What are the central concepts of service design?
How do I utilise the methods of service design in development tasks?
How can service design be applied as a tool of planning at strategic level?
Evaluation scale
1-5