Client experience in cultural well-being services (5 cr)
Code: KU00EG79-3001
General information
Enrollment
09.08.2021 - 05.09.2021
Timing
01.09.2021 - 30.11.2021
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
1 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Campus
Kouvola Campus
Teaching languages
- Finnish
Degree programmes
Teachers
- Tuija Suikkanen-Malin
- Katariina Silvola
Groups
-
KUMKV21KYMaster's Degree Programme in Cultural Well-being
-
KUSKV21KYMaster's Degree Programme in Cultural Well-being
Objective
You can define the basic concepts of service design.
You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Content
What are the central concepts of service design?
What factors affect the creation of a service experience?
How can the service experience be studied?
Evaluation scale
Approved/Failed
Qualifications
Theoretical basis of cultural well-being
Meaning and possibilities of cultural well-being