Study Guide

Objective

You are familiar with the most common QHSE management systems (safety, health, quality, environmental) and you understand how they can be utilized in business management.
You are familiar with logistics service quality dimensions in demand-supply chains and common quality indicators and you are able to analyse the quality of logistics services.

Content

What are the most common management systems?
How can management systems be utilized?
What are the quality dimensions of logistics services?
How can logistics service quality be measured?

Location and time

The student can take the course together with an older study group

Materials

The material is informed in Moodle

Teaching methods

Scheduled track:
The student proceeds in accordance to the timetable

Independent track:
The student can perform the course or a part of it integrated in work life if he/she works in quality management tasks

Blended track:
The student can take the course together with an older study group

Employer connections

No practical training included in the course

Exam schedules

Re-exam can be taken on XAMK´s common re-exam days on May 20.5.2019 or on September (day will be informed later)

Completion alternatives

The student can perform the course or a part of it integrated in work life if he/she works in quality management tasks

Student workload

The students work load is about 135 h in average

Evaluation scale

1-5

Assessment methods and criteria

Service Quality: assessment is based on exams

Assessment criteria, fail (0)

The grade for one of both of the exams is <50 %

Assessment criteria, satisfactory (1-2)

The grade for the exams is 50 - 69 % %

Assessment criteria, good (3-4)

The greade for the exams is 60 - 79 %

Assessment criteria, excellent (5)

The greade for the exams is 90 - 100 %

Qualifications

Basics of business studies
Basics of logistics