Leadership and customer relations (5 cr)
Code: LT00CY56-3003
General information
Enrollment
15.08.2020 - 04.09.2020
Timing
01.10.2020 - 13.12.2020
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Business Management
Teachers
- Marika Vartiainen
Teacher in charge
Marika Vartiainen
Groups
-
LTMI18SMBusiness Management, part-time studies
-
LTMI19SVBBusiness Management, online studies
-
LTMI18SPABusiness Management, full-time studies
-
LTMI19SVABusiness Management, online studies
-
LTMI18SPBBusiness Management, full-time studies
Objective
You are able to monitor and evaluate development of the customer relations from leadership point of view.
You can acquire and maintain customerships.
You are able to evaluate and utilize multichannel strategies in development of customerships.
You are able to evaluate and develop your leadership skills in state of change taking into consideration customerships.
Content
How to monitor and evaluate development of the customer relations from leadership point of view?
How to acquire, develop and maintain customerships?
How to utilize multichannel strategies in development of customerships?
How to evaluate and develop your leadership skills in state of change taking into consideration customerships?
Evaluation scale
1-5
Qualifications
Knowledge of the basics of Customer insight and customer service plus Development of leadership is recommended.