Future challenges in hospitality services (5 cr)
Code: MR00CV64-3005
General information
Enrollment
09.08.2021 - 05.09.2021
Timing
01.08.2021 - 31.12.2021
Number of ECTS credits allocated
5 op
Virtual portion
2 op
RDI portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Campus
Mikkeli Campus
Teaching languages
- Finnish
Seats
20 - 30
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Vesa Heikkinen
- Anu Rantanen
Teacher in charge
Anu Rantanen
Groups
-
MRMI21SYTourism and Service Business, master studies
Objective
You are able to find, study, produce and critically evaluate multidisciplinary foresight information about the changes in the customer behavior and business environment of hospitality services.
You are able to utilize your foresight and innovation knowhow in solving demanding problems in experience and service business.
You are able to evaluate and justify the importance of foresight and innovations in managing and developing hospitality business at strategic level.
Content
How do you find, study, produce and critically evaluate multidisciplinary foresight information about the changes in the customer behavior and business environment of hospitality services?
How do you use your foresight and innovation knowhow in solving demanding problems in experience and service business?
What is the meaning of foresight and innovations in managing and developing hospitality business and in strategic decision-making?
Evaluation scale
1-5