Service innovations (5 cr)
Code: PA00DF23-3001
General information
Enrollment
14.12.2020 - 14.01.2021
Timing
01.01.2021 - 31.07.2021
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Kouvola Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Service Design
Teachers
- Sami Helin
- Jani Kiviranta
Teacher in charge
Sanna Haapanen
Groups
-
PAKV18KMService design, part-time studies
Objective
-you know how to define service innovation
- know how to utilize the innovation process to create service innovation
- know how to identify and utilize various tools and processes to develop customer-oriented service innovation
Content
What are service innovations?
How can service innovation be developed?
What tools and processes can be utilized in the innovation process of customer-oriented service?
Evaluation scale
1-5