Study Guide

Objective

• You understand the basic principles of digital service production.
• You are familiar with a user centred design process and methods in the digital service context.?
• You are able to prototype the service that you are designing for testing and demonstration purposes.

Content

• How do you concept and test a digital service?
• What user centred design tools are beneficial when designing digital services?
• How do you plan, map and visualise user journeys and structures of digital services?

Materials

Lectures, videos, links and tutorials on Learn.

Teaching methods

Learning route based on a working week
You will attend teaching and guidance sessions as specified in the schedule. Your study routine is determined by the scheduled group sessions and by the self-study assignments.

Learning route that accelerates the studies
If you have acquired prior learning in the subject (fully/partially), contact the teacher in charge prior the course to discuss whether you have the competence required and what are the methods of demonstrating that competence. If you are unable to attend all the classes due to other courses, you are required to complete the learning assignments independently.

Work-based learning route
You need to contact the course teacher prior the course to agree on development assignments that you will perform at your work place. You are required to prove your learning both in theory and practice by sharing your knowledge and giving a presentation to the rest of the class.

Employer connections

The course involves RDI project.

Student workload

Students complete assignments independently with the help of instructions and video tutorials. In class, student will receive feedback and deepen their expertise.

Evaluation scale

1-5

Assessment methods and criteria

Completed assignments
Learning portfolio