Service experience (5 cr)
Code: PY00CX67-3005
General information
Enrollment
09.08.2021 - 05.09.2021
Timing
01.08.2021 - 31.12.2021
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Campus
Kouvola Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Service Design
Teachers
- Kati Viljakainen
Teacher in charge
Sanna Haapanen
Groups
-
PAKV21SYService design, master's degree
Objective
You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Cooperating with the interest groups, you can develop the factors which affect the service experience.
Content
What factors affect the creation of a service experience?
How can the service experience be studied?
How can the service experience be influenced?
Evaluation scale
1-5