Service business management and labor legislation (5 cr)
Code: TU00EB31-3002
General information
Enrollment
06.04.2022 - 22.04.2022
Timing
29.08.2022 - 31.12.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Liiketalouden koulutusyksikkö
Campus
Savonlinna Campus
Teaching languages
- Finnish
Seats
0 - 50
Degree programmes
- Degree Programme in Turvallisuusala
Teachers
- Juha Häkkinen
Groups
-
TUSA21SPBusiness Management, safety and security, full-time studies
Objective
You understand the concepts and principles of service business. You identify the various aspects of service packages and service design. You can manage service business processes and take care of business development. You know the general principles of leadership and you understand the importance of wellbeing at work. will understand the labor laws in this industry and get a comprehensive understanding of the meaning of collective bargaining, the employment contract and the principles of labor market activities. You understand labor law from the manager's perspective.
Content
What are the specifics of the service business and service design? How do you run service business activities based on customer insight? What is the importance of wellbeing at work in management? What is labor law?
Evaluation scale
1-5