Skip to main content

Asiakas- ja palveluohjauksen lähtökohdat (5 cr)

Code: GE00DI30-3002

General information


Enrollment
15.08.2019 - 30.08.2019
Registration for the implementation has ended.
Timing
02.09.2019 - 13.12.2019
Implementation has ended.
Number of ECTS credits allocated
5 cr
Local portion
0 cr
Virtual portion
5 cr
Mode of delivery
Distance learning
Unit
Department of Social Services and Promotion of Functional Ability
Campus
Ecampus
Teaching languages
Finnish
Seats
25 - 100
Degree programmes
Degree Programme in Care for Older Adults
Teachers
Merja Nurmi
Ann-Mari Sippu
Teacher in charge
Ann-Mari Sippu
Groups
GEKV18SM
Elderly care, part-time studies
Course
GE00DI30
No reservations found for realization GE00DI30-3002!

Objective

You understand the dimensions of functional capability as well as the customer's individual support needs as the basis for identifying service needs and customer guidance.
You know the preventive approach and the importance of early support in customer management.
You consider service and customer management as an interactive relationship.

Content

What are the dimensions of functional capability and customer support needs?
What does preventative work and early support mean?
What kind of interaction is required to meet customer needs?

Evaluation

Students can
a. Use professional vocabulary systematically.
b. Look for information in the key information sources of the field.
c. Identify interrelated tasks.
d. Work together with customers, users and target groups.
e. Use the key models, methods, software and techniques of the professional field.
f. Work as team members in a goal-oriented way.
g. Justify their actions according to the ethical principles of the professional field.

Study forms and methods

Työviikkopohjainen oppimisväylä:
Asiakas - ja palveluohjauksen lähtökohdat toteutetaan kokonaan verkko-opintojaksona.
Opintojakso sisältää:
- Yhden (1) live-ac luennon, opintojakson tavoitteista, sisällöistä sekä oppimistehtävistä
- Itsenäistä tiedonhankintaa
- Oppimistehtäviä ja itsearvioinnin
- Ryhmäkeskusteluja verkossa

Student workload

Opintojakso on laajuudeltaan 5 op eli 135 h opiskelijan työtuntia.

Evaluation scale

1-5

Assessment methods and criteria

Arvioinnin perusteena käytetään oppimistehtävien ohjeistuksia, jotka samalla toimivat arvioinnin kriteereinä.

Qualifications

Ei edellytetä edeltäviä opintoja

Go back to top of page