Asiakas- ja palveluohjauksen lähtökohdat (5 cr)
Code: GE00DI30-3002
General information
- Enrollment
- 15.08.2019 - 30.08.2019
- Registration for the implementation has ended.
- Timing
- 02.09.2019 - 13.12.2019
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- Department of Social Services and Promotion of Functional Ability
- Campus
- Ecampus
- Teaching languages
- Finnish
- Seats
- 25 - 100
- Degree programmes
- Degree Programme in Care for Older Adults
- Teachers
- Merja Nurmi
- Ann-Mari Sippu
- Teacher in charge
- Ann-Mari Sippu
- Groups
-
GEKV18SMElderly care, part-time studies
- Course
- GE00DI30
Objective
You understand the dimensions of functional capability as well as the customer's individual support needs as the basis for identifying service needs and customer guidance.
You know the preventive approach and the importance of early support in customer management.
You consider service and customer management as an interactive relationship.
Content
What are the dimensions of functional capability and customer support needs?
What does preventative work and early support mean?
What kind of interaction is required to meet customer needs?
Evaluation
Students can
a. Use professional vocabulary systematically.
b. Look for information in the key information sources of the field.
c. Identify interrelated tasks.
d. Work together with customers, users and target groups.
e. Use the key models, methods, software and techniques of the professional field.
f. Work as team members in a goal-oriented way.
g. Justify their actions according to the ethical principles of the professional field.
Study forms and methods
Työviikkopohjainen oppimisväylä:
Asiakas - ja palveluohjauksen lähtökohdat toteutetaan kokonaan verkko-opintojaksona.
Opintojakso sisältää:
- Yhden (1) live-ac luennon, opintojakson tavoitteista, sisällöistä sekä oppimistehtävistä
- Itsenäistä tiedonhankintaa
- Oppimistehtäviä ja itsearvioinnin
- Ryhmäkeskusteluja verkossa
Student workload
Opintojakso on laajuudeltaan 5 op eli 135 h opiskelijan työtuntia.
Evaluation scale
1-5
Assessment methods and criteria
Arvioinnin perusteena käytetään oppimistehtävien ohjeistuksia, jotka samalla toimivat arvioinnin kriteereinä.
Qualifications
Ei edellytetä edeltäviä opintoja