Study Guide

Objective

You will understand the importance of frontline work and leadership as a success factor for organisations and be able to develop leadership.
You will be able to act in a leadership role in situations typical of a chaperone.
You will know the differences between operational management in local, remote and hybrid management situations.
Recognise the importance of communication and interaction in management.
Recognise the diversity of work communities and acquire skills for managing diversity.

Content

How can your leadership influence the success of your organisation?
How do you develop leadership and its interaction?
What are the tasks involved in responsible chaperoning?
What are the differences between operational leadership in local, remote and hybrid leadership situations?
What communication and interaction methods and tools do you use to guide and support the performance of individuals and teams to meet objectives?
How do you deal with different communication situations in the workplace?