Service environmentsLaajuus (5 cr)

Objective

You can analyze physical service environments.

You can design functional physical service environments.

You can identify stakeholders relevant to the service environment and take them into account in the design.

Content

What is a good service environment?

How is a functional service environment implemented?

How can a service be tailored, moved and duplicated to alternative environments?

Evaluation

Students can

a. use professional vocabulary systematically.

c. identify interrelated tasks.

e. use the key models, methods, software and techniques of the professional field.