Study Guide

Objective

You understand what crisis management is.
You understand that crisis management is a strong part of security management.
You can outline the elements of successful crisis communication.
You can identify trends in modern crises.
You can identify the characteristics of a good crisis manager.
You can outline the challenges of modern crisis management.
You understand what crisis communication is.
You can outline what successful crisis communication looks like.
You understand that crisis communication is an important part of crisis management.
You understand the changing context of modern crisis communication and know how to use modern crisis communication channels.
You will be able to develop a crisis communication plan.

Content

What is crisis management?
What is successful crisis management?
What are the trends in crises today?
What are the characteristics of a good crisis manager?
What are the challenges of modern crisis management?
What is crisis communication?
What is successful crisis communication?
How is crisis communication strongly linked to crisis management?
How have the crisis communication environment and channels changed?