Basics of client assistance and case managementLaajuus (5 cr)

Objective

You know the knowledge base of client assistance and case management in the social and health sector.
You identify clients' individual support needs as bases for client assistance and case management.
You are aware of the importance of preventive approach and early support on the background of client assistance and case management.
You know how to study client assistance and case management as a relationship built through interaction and can reflect on your own methods of working.

Content

What is the knowledge base of client assistance and case management and how do you apply it in different operating environments in the social and health sector?
What are clients' individual support needs as starting points for client assistance and case management?
How to promote the realisation of the preventive approach and early support in client assistance and case management?
What are client assistance and case management like as constructive interaction and how do you apply this interaction in demanding interaction situations?
How to reflect on your own methods of working in different environments of client assistance and case management?

Evaluation

Students can
a. use professional vocabulary and concepts proficiently.
b. manage appropriate methods of information search.
d. work together with client and target groups.
e. use the main methods of to the professional field.
f. work as team members in a goal-oriented way.
g. justify their actions according to the ethical principles of the professional field.