Evaluation of the quality and impact of operationsLaajuus (5 cr)
Code: LI00FL67
Credits
5 op
Teaching language
- Finnish
Responsible person
- Tiina Aho
- Anna-Kaisa Hokkanen
Objective
You understand the conceptual and methodological starting points of impact assessment and quality management and you know the interdisciplinary objects / models / systems of their application.
You understand the process-like nature of impact assessment and quality management and recognize the most central / common steps of different approaches.
You know the methods and tools of impact assessment and quality management and know how to use them in practice.
You know how to plan, model and implement the quality and/or impact assessment process and critically evaluate the process's strengths and areas for improvement.
Content
What are the conceptual and methodological starting points of impact assessment and quality management and what are the various interdisciplinary targets / models / systems of their application?
What is the process-like nature of impact assessment and quality management and what are the most central / common steps of the different approaches?
What are the impact assessment and quality management methods and tools and how can you use them in practice?
How do you plan, model and implement the quality and/or impact evaluation process, and how do you critically evaluate the process's strengths and areas for development?