Management of experience services (5 cr)

Objective

You are able to find, study, produce and critically evaluate information needed in the management of experience services.
You are able to describe the importance, goals and processes of managing experience service business.
You are able to assess and develop the experience production supporting a company's business idea.

Content

How do you find, study, produce and evaluate information needed in the management of experience services business?
How can you support organizations' business ideas by using experience service process tools and methods?
What is the meaning of management in experience service business?

Evaluation

Students can
a) evaluate and make critical use of multidisciplinary information needed in the management of experience service business by producing new points of view.
c) evaluate and manage independently experience service business according to the strategy of the organization.
e) use new strategic approaches as management tools in complex situations.

Course material

Moodlessa oleva materiaali

Evaluation scale

1-5

Assessment methods and criteria

Ennakkotehtävä, ryhmätyö ja oppimispäiväkirja

Assessment criteria, satisfactory (1-2)

Opiskelija osaa

a) arvioida ja hyödyntää kriittisesti monialaista elämyspalvelujen johtamisessa tarvittavaa tietoa uusia näkökulmia tuottaen

Assessment criteria, good (3-4)

Opiskelijaa osaa:

c) arvioida ja johtaa itsenäisesti elämyspalveluja organisaation strategiaa noudattaen

Assessment criteria, excellent (5)

Opiskelijaa osaa:

e) käyttää uusia strategisia lähestymistapoja johtamisen välineenä monimutkaisissa tilanteissa