Service management (5 cr)
Code: MY00BJ13-3002
General information
- Enrollment
-
16.12.2019 - 10.01.2020
Registration for the implementation has ended.
- Timing
-
13.01.2020 - 26.04.2020
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 2 cr
- Virtual portion
- 3 cr
- RDI portion
- 3 cr
- Mode of delivery
- Blended learning
- Unit
- Liiketalouden koulutusyksikkö, Kouvola (vanhennettu)
- Campus
- Kouvola Campus
- Teaching languages
- Finnish
- Seats
- 12 - 40
- Degree programmes
- Degree Programme in Sales and Marketing
- Teachers
- Johanna Harju
- Teacher in charge
- Johanna Harju
- Groups
-
PAKV18KMService design, part-time studies
- Course
- MY00BJ13
No reservations found for realization MY00BJ13-3002!
Objective
You can recognize and evaluate factors influencing service quality in an organization.
You can plan justified development activities for improving service quality.
You can manage and lead change relating to new service implementation.
Content
What is service quality and how can it be researched and evaluated?
How can service quality be developed?
How can organizations manage the change process related to new services?
Evaluation scale
1-5
Qualifications
Customer interface and Conceptualization -modules