Service design (5 cr)
Code: B69900216-3006
General information
Enrollment
16.12.2019 - 10.01.2020
Timing
13.01.2020 - 26.04.2020
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 30
Teachers
- Sanna Haapanen
Teacher in charge
Sanna Haapanen
Groups
-
Master_eKampus
Objective
You can define service design at the theoretical and at a practical level. You can define the basic concepts and ways of action of the service design.You can utilise the central methods of the service design.You can identify the possibilities of the service design as a tool in the planning of the strategic level.
Content
What are the central concepts of the service design?How do I utilise the methods of the service design in the developing tasks?How is the service design suitable for a tool of the planning of the strategic level?
Evaluation scale
1-5