Client-oriented evaluation and development of social and health services (5 cr)
Code: SJ00DU99-3002
General information
- Enrollment
- 14.12.2020 - 14.01.2021
- Registration for the implementation has ended.
- Timing
- 11.01.2021 - 31.05.2021
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 1 cr
- Virtual portion
- 4 cr
- Mode of delivery
- Blended learning
- Unit
- (Department of Sports and Rehabilitation)
- Campus
- Savonlinna Campus
- Teaching languages
- Finnish
- Seats
- 20 - 40
- Degree programmes
- Master's Degree Programme in Multidisciplinary Promotion of Functional Capacity
- Teachers
- Tuula Tarhonen
- Anna Makkonen
- Groups
-
MOSA20SYMultidisciplinary Promotion of Functional Capacity, master studies
- Course
- SJ00DU99
Objective
You can develop and evaluate customer-oriented social and health services and methods in cooperation with different actors.
You can use foresight data and information in the development of services.
You can apply quality management methods and processes to the evaluation and development of client-oriented services.
You can reform and carry out customer-oriented services as part of strategic management.
Content
What does customer orientation mean in the development of services and how do you collect and evaluate this data and information?
How do you use development and evaluation methods in social and health services?
How do you reform and carry out customer-oriented services as part of strategic management?
How do you use foresight data and information in the development of services?
Evaluation
Students can
- find, process and evaluate knowledge in her special line.
- solve exacting problems in research-, development and/or innovation work.
- be responsible and develop actions independently.
Course material
Materiaalit kuvataan Learnissa.
Study forms and methods
Työviikkopohjainen oppimisväylä:
Lähiopetus toteutetaan 28.1.8 h, 25.2. 4 h, ja 20.5.2021 8 h sekä 4 op verkkototeutuksena, jossa on oppimistehtäviä ja kehittämistehtävä.
Opintoja nopeuttava oppimisväylä:
Työhön integroitu oppimisväylä:
Ei ole käytössä tässä toteutuksessa.
RDI and work-related cooperation
Ei sisällä harjoittelua.
Timing of exams and assignments
Oppimistehtävät palautetaan annetun määräajan puitteissa.
Student workload
Opiskelijan työmäärä on 135 h.
Further information
Opintojakson aloitukseen liittyvän informaation opintojaksolle ilmoittautuneet opiskelijat saavat sähköpostilla ennen opintojakson alkamista.
Opettajina toimivat: Anna Makkonen (anna.makkonen@xamk.fi) ja Tuula Tarhonen (tuula.tarhonen@xamk.fi)
Evaluation scale
1-5
Assessment methods and criteria
Kehittämistehtävä arvioidaan numeraalisesti 0-5. YAMK-arviointikriteerit