Basics of service design (5 cr)

Objective

You can place the service design in the field of the design.
You can use the most central concepts of the service design.
You know the process of the service design and can utilise the most central tools of the service design.

Content

What is the service design and how is it placed in the field of design and of multidisciplinary developing?
What are the most central methods of the service design like and how are they utilised?

Course material

Marc Stickdorn & Jakob Scneider, 2011:
This is Service Design Thinking
Satu Miettinen / Mikko Koivisto (eds.), 2009:
Designing Services with Innovative Methods

Study forms and methods

Scheduled track:
Teaching organized according to timetable, in addition to working order share of the independent work as agreed.

Independent track:
The learning process that has been integrated into the work will be possible if in your assignments you can develop the know-how that has been mentioned in the objectives and contents of the study module. Contact the teacher of the study module before the beginning of the study module in good time to determine it
• is the learning process that has been integrated into the work possible in your own assignment
• what kind evidence you are able to give from your know-how
• witch parts of the study module you have to participate in teaching

Blended track:
Contact the teacher

Student workload

5 cr = 135 hours

Evaluation scale

1-5

Assessment methods and criteria

It is estimated: learning exercises and the student's self-reflection.
Grounds: contents, plane of exercises and the student's own estimate of the learning.
Active participation and approved assignments
Excellent (5), Good (4-3), Satisfactory (2-1) Fail (0)

Qualifications

No prior know-how and skills