Service design (5 cr)

Objective

You know how to assess and plan digital services based on service design.
You know how to use and apply service design methods.
You know how to use service design based development processes in implementing of digital services.

Content

How to assess and renew digital services in digital working environments.
What is service design and how do service design processes proceed?
How to develop digital services using customer-oriented and interactive methods?

Course material

Course learning material is available in Learn.

Study forms and methods

Contact course teacher.

RDI and work-related cooperation

To be notified in the beginning of course.

Timing of exams and assignments

Course exercises must be returned before end of course date. Course cannot be passed with just an exam. Contact course teacher for further information.

International cooperation

To be notified in the beginning of course.

Student workload

Independent online videos, demos, exercises, assignments, and other independent work total approx. 125 hours.

Course part description

Description of course structure, exercises and evaluation are available in Learn. Online course, no contact lessons. Online videos, demos, exercises, and independent work.

Further information

Course is primarily for Business Information Technology students.

Evaluation scale

1-5

Assessment methods and criteria

All assignments returned according to assignment with approved evaluation. You must receive required minimum points for grade.

Qualifications

Attending the course requires completing the first year studies of Business Information Technology, 60 ECTS credits.