Service design (5 cr)
Code: TK00BK58-3010
General information
Enrollment
06.04.2023 - 21.04.2023
Timing
14.08.2023 - 10.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
2 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Business Information Technology
Teachers
- Tomi Numento
Teacher in charge
Tomi Numento
Groups
-
TKMI22KVBusiness Information Technology, online studies
Objective
You know how to assess and plan digital services based on service design.
You know how to use and apply service design methods.
You know how to use service design based development processes in implementing of digital services.
Content
How to assess and renew digital services in digital working environments.
What is service design and how do service design processes proceed?
How to develop digital services using customer-oriented and interactive methods?
Materials
Course learning material is available in Learn.
Teaching methods
Contact course teacher.
Employer connections
To be notified in the beginning of course.
Exam schedules
Course exercises must be returned before end of course date. Course cannot be passed with just an exam. Contact course teacher for further information.
International connections
To be notified in the beginning of course.
Student workload
Independent online videos, demos, exercises, assignments, and other independent work total maximum 125 hours.
Content scheduling
Online course, no contact lessons. Online videos, demos, exercises, and independent work. Description of course structure, exercises and evaluation are available in Learn.
Further information
Course is primarily for Business Information Technology students.
Evaluation scale
1-5
Assessment methods and criteria
All assignments returned according to assignment with approved evaluation. You must receive required minimum points for grade.
Qualifications
Attending the course requires completing the first year studies of Business Information Technology, 60 ECTS credits.