Service design (5 cr)
Code: TK00BK58-3011
General information
Enrollment
06.11.2023 - 17.11.2023
Timing
08.01.2024 - 12.05.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
3 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Business Information Technology
Teachers
- Tomi Numento
Teacher in charge
Tomi Numento
Groups
-
TKMI22SVBusiness Information Technology , online studies
Objective
You know how to assess and plan digital services based on service design.
You know how to use and apply service design methods.
You know how to use service design based development processes in implementing of digital services.
Content
How to assess and renew digital services in digital working environments.
What is service design and how do service design processes proceed?
How to develop digital services using customer-oriented and interactive methods?
Materials
All materials are available in Learn.
Teaching methods
Online lessons, online exercices, independent work.
Employer connections
To be notified in the beginning of course.
Exam schedules
All assignments must be returned before end date of course. Course can not be passed with just an exam.
International connections
To be notified in the beginning of course.
Student workload
Online lessons, online assignments, other educational material and independent work total approx. 130 hours.
Content scheduling
To be notified in the beginning of course.
Further information
Course is primarily for Business Information Technology students
Evaluation scale
1-5
Assessment methods and criteria
All assignments and self evaluation. You must receive required minimum points for grade.
Qualifications
Attending the course requires completing the first year studies of Business Information Technology, 60 ECTS credits.