Service design and business development (5 cr)
Code: LT00EB12-3001
General information
- Enrollment
-
08.11.2021 - 21.11.2021
Registration for the implementation has ended.
- Timing
-
17.01.2022 - 24.04.2022
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- Liiketalouden koulutusyksikkö, Mikkeli (vanhennettu)
- Campus
- Ecampus
- Teaching languages
- Finnish
- Seats
- 20 - 60
- Degree programmes
- Degree Programme in Business Management
- Teachers
- Tiina Rissanen
- Teacher in charge
- Tiina Rissanen
- Groups
-
LTMI19SVBBusiness Management, online studies
-
LTMI19SVABusiness Management, online studies
-
LTMI20SVABusiness Management, online studies
-
LTMI20SMBusiness Management, part-time studies
-
LTMI20SVBBusiness Management, online studies
-
LTMI19SMBusiness Management, part-time studies
- Course
- LT00EB12
Objective
You can develop current and new services in an interactive and user-driven way and take into account the possibilities of digitalization of services.
You can utilise the methods of service design and productisation.
You can choose and apply interactive development methods and models in practice.
You can work as a development team member.
Content
How is the service offering evaluated, renewed and developed in the digital operational and competitive environment?
How can customer experiences be considered as a basis of service development?
How are services developed in a user-driven and interactive way?
What are the basic concepts, goals and methods of service design?
How does the service design process advance?
What does the productisation of services mean?
Course material
Ilmoitetaan opintojakson alkaessa.
Student workload
133h verkkotyöskentelyä.
Evaluation scale
1-5