Leadership and customer relations (5 cr)
Code: LT00EB14-3002
General information
Enrollment
06.04.2022 - 22.04.2022
Timing
12.09.2022 - 04.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Liiketalouden koulutusyksikkö
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Business Management
Teachers
- Marika Vartiainen
Teacher in charge
Marika Vartiainen
Groups
-
VV2021-2022Optional studies 2021-2022
-
LTMI20SVABusiness Management, online studies
-
LTMI20SMBusiness Management, part-time studies
-
LTMI20SVBBusiness Management, online studies
Objective
You are able to monitor and evaluate the development of customer relations from the leadership point of view.
You can acquire and maintain customerships.
You are able to evaluate and utilize multichannel strategies in the development of customerships.
You are able to evaluate and develop your leadership skills in state of change taking into consideration customerships.
Content
How to monitor and evaluate the development of customer relations from the leadership point of view?
How to acquire, develop and maintain customerships?
How to utilize multichannel strategies in development of customerships?
How to evaluate and develop your leadership skills in state of change taking into consideration customerships?
Evaluation scale
1-5