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Leadership and customer relations (5 cr)

Code: LT00EB14-3002

General information


Enrolment

06.04.2022 - 22.04.2022

Timing

12.09.2022 - 04.12.2022

Credits

5 op

Virtual proportion (cr)

5 op

Mode of delivery

Distance learning

Teaching languages

  • Finnish

Seats

20 - 60

Degree programmes

  • Degree Programme in Business Management

Teachers

  • Marika Vartiainen

Responsible person

Marika Vartiainen

Student groups

  • VV2021-2022
    Optional studies 2021-2022
  • LTMI20SVA
    Business Management, online studies
  • LTMI20SM
    Business Management, part-time studies
  • LTMI20SVB
    Business Management, online studies

Objective

You are able to monitor and evaluate the development of customer relations from the leadership point of view.
You can acquire and maintain customerships.
You are able to evaluate and utilize multichannel strategies in the development of customerships.
You are able to evaluate and develop your leadership skills in state of change taking into consideration customerships.

Content

How to monitor and evaluate the development of customer relations from the leadership point of view?
How to acquire, develop and maintain customerships?
How to utilize multichannel strategies in development of customerships?
How to evaluate and develop your leadership skills in state of change taking into consideration customerships?

Evaluation scale

1-5