Leadership and customer relations (5 cr)
06.04.2022 - 22.04.2022
12.09.2022 - 04.12.2022
Virtual proportion (cr)
Mode of delivery
20 - 60
- Degree Programme in Business Management
- Marika Vartiainen
VV2021-2022Optional studies 2021-2022
LTMI20SVABusiness Management, online studies
LTMI20SMBusiness Management, part-time studies
LTMI20SVBBusiness Management, online studies
You are able to monitor and evaluate the development of customer relations from the leadership point of view.
You can acquire and maintain customerships.
You are able to evaluate and utilize multichannel strategies in the development of customerships.
You are able to evaluate and develop your leadership skills in state of change taking into consideration customerships.
How to monitor and evaluate the development of customer relations from the leadership point of view?
How to acquire, develop and maintain customerships?
How to utilize multichannel strategies in development of customerships?
How to evaluate and develop your leadership skills in state of change taking into consideration customerships?