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Service experience (5 cr)

Code: PY00CX67-3006

General information

Enrollment

15.08.2022 - 04.09.2022

Timing

29.08.2022 - 19.12.2022

Number of ECTS credits allocated

5 op

Virtual portion

3 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Campus

Kouvola Campus

Teaching languages

  • Finnish

Seats

20 - 25

Degree programmes

  • Degree Programme in Service Design

Teachers

  • Kati Viljakainen

Teacher in charge

Kati Viljakainen

Groups

  • PAKV22SY
    Service design, master studies

Objective

You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Cooperating with the interest groups, you can develop the factors which affect the service experience.

Content

What factors affect the creation of a service experience?
How can the service experience be studied?
How can the service experience be influenced?

Evaluation scale

1-5