Hospitality business management (5 cr)
06.04.2022 - 22.04.2022
24.10.2022 - 18.12.2022
Virtual proportion (cr)
RD proportion (cr)
Mode of delivery
- Degree Programme in Tourism and Service Business
- Tuija Silfer-Karppanen
- Laura Pulkkinen
MRMI21KVTourism and Service Business, online studies
You know your duties and responsibilities at work.
You understand the big picture of the operations and safety and decurity in your working environment.
You understand the meaning of sustainable development and how to develop leadership in your business field.
You are familiar with the viewpoints of leadership and ethics in business.
You know how to use process thinking as a tool for management and how to implement it in a customer-oriented way.
What are the steps of risk management?
How to be a manager and make decisions?
What are a manager’s responsibilities and duties?
What kind of service quality tools are there in the tourism and hospitality business?
What is the purchase process?
What is the meaning of global thinking and multicultural work in leadership?
How do you operate in the social situations?