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Hospitality business management (5 cr)

Code: MR00DU62-3003

General information


Enrolment

06.04.2022 - 22.04.2022

Timing

24.10.2022 - 18.12.2022

Credits

5 op

Virtual proportion (cr)

5 op

RD proportion (cr)

1 op

Mode of delivery

Distance learning

Teaching languages

  • Finnish

Degree programmes

  • Degree Programme in Tourism and Service Business

Teachers

  • Tuija Silfer-Karppanen
  • Laura Pulkkinen

Responsible person

Laura Pulkkinen

Student groups

  • MRMI21KV
    Tourism and Service Business, online studies

Objective

You know your duties and responsibilities at work.
You understand the big picture of the operations and safety and decurity in your working environment.
You understand the meaning of sustainable development and how to develop leadership in your business field.
You are familiar with the viewpoints of leadership and ethics in business.
You know how to use process thinking as a tool for management and how to implement it in a customer-oriented way.

Content

What are the steps of risk management?
How to be a manager and make decisions?
What are a manager’s responsibilities and duties?
What kind of service quality tools are there in the tourism and hospitality business?
What is the purchase process?
What is the meaning of global thinking and multicultural work in leadership?
How do you operate in the social situations?

Evaluation scale

1-5