Service design 1: Customer service design and quality of service (3 cr)
Code: AV00ER67-3001
General information
- Enrollment
-
23.01.2023 - 26.11.2023
Registration for the implementation has ended.
- Timing
-
23.01.2023 - 03.12.2023
Implementation has ended.
- Number of ECTS credits allocated
- 3 cr
- Local portion
- 0 cr
- Virtual portion
- 3 cr
- Mode of delivery
- Distance learning
- Unit
- Open UAS and Continuing education
- Campus
- Ecampus
- Teaching languages
- English
- Degree programmes
- Degree Programme in Tourism and Service Business
- Teachers
- Tiina Tuovinen
- Teacher in charge
- Tiina Tuovinen
- Groups
-
VOMIIB23SInternational Business, exchange students
-
VV2022-2023Optional studies 2022-2023
-
VV2023-2024Optional studies 2023-2024
- Course
- AV00ER67
No reservations found for realization AV00ER67-3001!
Objective
By the end of this course, students should be able to
- know and understand basics of customer service design
- know and understand basics of service quality
- know and identify factors of service quality
- understand impact of quality on customers and on business success
- visualize customer journey map
- use service quality measuring tools.
Content
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
Evaluation scale
1-5