Service process development (5 cr)
Code: MR00DU75-3001
General information
Enrollment
07.11.2022 - 18.11.2022
Timing
09.01.2023 - 30.04.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
3 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Tuija Silfer-Karppanen
Groups
-
MRMI21KVTourism and Service Business, online studies
-
MRMI20SP
-
MRKT20SVTourism and service business, online studies
-
MRMI20KPTourism and Service Business, full-time studies
-
MRMI20SVTourism and Service Business, online studies
Objective
You can identify the characteristics of service processes.
You are aware of the challenges in developing processes.
You can describe and develop service processes in practice.
Content
What should be taken into account especially in service process development?
What kind of challenges are there in process development?
How to apply process thinking to hospitality services?
The course involves a practical project with a case company or organization (3 ECTS credits).
Evaluation scale
1-5