Logistics service design (5 cr)

Code: LO00EB65-3005

General information

Enrollment: 21.08.2023 - 01.09.2023
Registration for the implementation has ended.

Timing: 04.09.2023 - 03.12.2023
Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Mode of delivery: Contact learning

Unit: Department of Logistics and Marine Technology

Campus: Kotka Campus

Teaching languages: English

Degree programmes: Degree Programme in Logistics

Teachers: Tuula Kuparinen

Teacher in charge: Tuula Kuparinen

Groups: LOKT23SD
Double Degree in Logistics Engineering; LLKT23SD
Double Degree in Business Logistics; LOKT21SP
Logistics, full-time studies

Course: LO00EB65

No reservations found for realization LO00EB65-3005!

Objective

You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.

Content

What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?

Course material

Study material will be informed later

Study forms and methods

The course will have a few facilitating contact lessons (class or distant); otherwise the course is executed in form of a large group assignment, mainly carried out outside the classes. The course will be graded based on the group assignment. In the assignment the students will carry out logistics service design project.

RDI and work-related cooperation

No.

Timing of exams and assignments

No exam.

Student workload

135 h

Course part description

Lectures
Logistics service design project (group assignment)

Evaluation scale

1-5

Assessment methods and criteria

Logistics service design project (group assignment) is 100% of the course grade