Crowd and crisis management (A-V/2-1, A-V/2-2) (1 cr)

Objective

Knowledge and understanding of and proficiency in:
- organizing shipboard emergency procedures
- optimizing the use of resources
- taking leadership when responding to emergencies
- controlling passengers and personnel during emergency situations
- effective communications
and in part (A-V/2-1):
- implementation of shipboard emergency plans and procedures to muster and evacuate passengers
- assisting and searching passengers within the ship

Content

- design and layout of the ship, safety regulations, emergency plans and procedures
- ship specific emergency procedures: pre-planning, drills and adherence to pre-planned emergency procedures
- resource optimization: limitations, full use, improvisation
- organization of realistic drills to maintain the state of readiness incl. lessons learnt and debriefing
- initial assessment for effective emergency response
- leadership skills: setting an example, making decisions, motivating and reassuring
- stress handling: identifying symptoms of stress and their effects on performance
- human behaviour and responses in emergency situations
- establishing and maintaining effective communications incl. clear and concise instructions, exchange of information and feedback
- providing relevant information to passengers and personnel: languages and nationalities on board, non-verbal communication, official emergency announcements

Evaluation

Students can
- use professional vocabulary and concepts in an expert way in different situations
- look for information in the key information sources of the field
- identify interrelated tasks
- work together with customers, users and target groups
- choose appropriate models, methods, software and techniques according to the purpose and justify these choices

In addition, competence evaluation according to STCW code tables A-V/2-2 and in part A-V/2-1 columns 4 are used:
- shipboard emergency procedures ensure a state of readiness to respond to emergency situations
- contingency plans optimize the use of available resources
- allocation of tasks and responsibilities reflects the known competence of individuals
-roles and responsibilities of teams and individuals are clearly defined
- procedures and actions are in accordance with established principles and plans for crisis management on board
- objectives and strategy are appropriate to the nature of the emergency, take account of contingencies and make optimum use of available resources
- actions of crew members contribute to maintaining order and control
- information from all available sources is obtained, evaluated and confirmed as quickly as possible and reviewed throughout the emergency
- information given to individuals, emergency response teams and passengers is accurate, relevant and timely
- information keeps passengers informed as to the nature of the emergency and the actions required of them

Course material

Learn

Study forms and methods

Scheduled track:
You will attend teaching and guidance sessions as specified in the schedule.

Independent track:
N/A

Blended track:
N/A

RDI and work-related cooperation

N/A

Evaluation scale

Approved/Failed

Assessment methods and criteria

100% attendance.

Qualifications

Emergency procedures 1

Further information

Participation in all lessons and training sessions is obligatory.