Test study, no credits (5cr)
Code: _T00DD92-3014
General information
- Enrollment
- 07.11.2022 - 18.11.2022
- Registration for the implementation has ended.
- Timing
- 01.01.2023 - 31.05.2023
- Implementation has ended.
- Number of ECTS credits allocated
- 1 - 5
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Education Administration and Development
- Campus
- Kouvola Campus
- Teaching languages
- Finnish
- Teachers
- Taimi Testaaja
- Course
- _T00DD92
Unfortunately, no reservations were found for the realization Test study, no credits _T00DD92-3014. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Objective
You are able to monitor and evaluate development of the customer relations from leadership point of view.
You can acquire and maintain customerships.
You are able to evaluate and utilize multichannel strategies in development of customerships.
You are able to evaluate and develop your leadership skills in state of change taking into consideration customerships.
Content
How to monitor and evaluate development of the customer relations from leadership point of view?
How to acquire, develop and maintain customerships?
How to utilize multichannel strategies in development of customerships?
How to evaluate and develop your leadership skills in state of change taking into consideration customerships?
Evaluation
You can evaluate operations in customer, user and other target group situations.
You can choose the most appropriate models and methods and justify your choices.
You can promote the goal-oriented operations of a team.
Evaluation scale
1-5
Assessment criteria, satisfactory (1)
8
Assessment criteria, good (3)
9
Assessment criteria, excellent (5)
10
Assessment criteria, approved/failed
11
Qualifications
7
Further information
5