Customer encounter and customer's rights and responsibilities (5 cr)
Code: WM00EJ77-3003
General information
- Enrollment
-
08.04.2024 - 21.04.2024
Registration for the implementation has ended.
- Timing
-
01.10.2024 - 31.12.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- Department of Business
- Campus
- Ecampus
- Teaching languages
- Finnish
- Seats
- 20 - 60
- Degree programmes
- Degree Programme in Wellbeing Management
- Teachers
- Mia Blanc
- Teacher in charge
- Mia Blanc
- Groups
-
HJMI22SPWellbeing Management, fulltime studies
- Course
- WM00EJ77
Realization has 3 reservations. Total duration of reservations is 3 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Thu 03.10.2024 time 13:00 - 14:00 (1 h 0 min) |
Asiakaskohtaaminen ja asiakkaan oikeudet ja velvollisuudet WM00EJ77-3003 |
Etäopetus lukujärjestyksen mukaan
|
|
Thu 17.10.2024 time 13:00 - 14:00 (1 h 0 min) |
Asiakaskohtaaminen ja asiakkaan oikeudet ja velvollisuudet WM00EJ77-3003 |
Etäopetus lukujärjestyksen mukaan
|
|
Wed 06.11.2024 time 13:00 - 14:00 (1 h 0 min) |
Asiakaskohtaaminen ja asiakkaan oikeudet ja velvollisuudet WM00EJ77-3003 |
Etäopetus lukujärjestyksen mukaan
|
Changes to reservations may be possible.
Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Evaluation scale
1-5