Service processes and developing of processes (5 cr)
Code: BY2530039-3010
General information
Enrollment
08.04.2024 - 21.04.2024
Timing
26.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Teachers
- Tuija Silfer-Karppanen
Teacher in charge
Tuija Silfer-Karppanen
Groups
-
Master_eKampus
- Palveluprosessit ja niiden johtaminen BY2530039-3010 / 04.09.2024 17:00 - 18:00
- Palveluprosessit ja niiden johtaminen BY2530039-3010 / 24.09.2024 16:30 - 18:00
- Palveluprosessit ja niiden johtaminen BY2530039-3010 / 16.10.2024 17:00 - 18:00
- Palveluprosessit ja niiden johtaminen BY2530039-3010 / 19.11.2024 17:00 - 18:00
Objective
You identify different kind of service processes and demands to develop them
You can use enterprise architecture as a systematic working method consisting of activities, processes, services, data and information systems
You know how to model service processes and its information flows and can utilise modelling as help for the developing service business
You can design, execute, lead and estimate the development of the service processes and the information flows.
Content
What is a service package?
What is service architecture and how can it be utilised in the developing of operational and information management?
What kind of methods can be used in the modelling and developing of operation and information management?
How does the digitization changes the operations of the organization?
How does the information management support the objectives of the organization?
How digital information management increases the productivity of the organization?
Evaluation scale
1-5
Qualifications
No prerequisities