Client experience in cultural well-being services (5 cr)
Code: KU00EV33-3001
General information
- Enrollment
-
08.01.2024 - 28.01.2024
Registration for the implementation has ended.
- Timing
-
01.01.2024 - 31.07.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 2 cr
- Virtual portion
- 3 cr
- Mode of delivery
- Blended learning
- Unit
- Department of Social Services and Promotion of Functional Ability
- Campus
- Kouvola Campus
- Teaching languages
- Finnish
- Seats
- 20 - 40
- Degree programmes
- Master's Degree Programme in Development of Data-based Wellbeing Services
- Master's Degree Programme in Cultural Well-being (Health and welfare)
- Teachers
- Päivi Petrelius
- Annele Urtamo
- Sanna Haapanen
- Teacher in charge
- Annele Urtamo
- Groups
-
KUSKV24KYCultural Well-being, master studies
-
KUMKV24KYMaster's Degree Programme in Cultural Well-being
- Course
- KU00EV33
No reservations found for realization KU00EV33-3001!
Objective
You can define the basic concepts of service design.
You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Content
What are the central concepts of service design?
What factors affect the creation of a service experience?
How can the service experience be studied and described?
Evaluation scale
1-5
Qualifications
Theoretical basis of cultural well-being