Customer service and sales (5 cr)
Code: LT00FA15-3006
General information
- Enrollment
-
07.04.2025 - 21.04.2025
Registration for the implementation has ended.
- Timing
-
01.09.2025 - 31.12.2025
The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Department of Logistics and Marine Technology
- Campus
- Kotka Campus
- Teaching languages
- English
- Seats
- 20 - 40
- Degree programmes
- Degree Programme in Efficient Supply Chain Management
- Teachers
- Srishti Jain
- Teacher in charge
- Maarit Vahvanen
- Groups
-
SCMKT25SPEfficient Supply Chain Management, full-time studies
- Course
- LT00FA15
Realization has 13 reservations. Total duration of reservations is 38 h 45 min.
| Time | Topic | Location |
|---|---|---|
|
Mon 01.09.2025 time 12:45 - 15:45 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
C2006_uusikampus
Monitoimiopetustila (79)
|
|
Thu 11.09.2025 time 11:00 - 14:00 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
B4014_uusikampus
Monitoimiopetustila (60)
|
|
Wed 17.09.2025 time 08:15 - 11:00 (2 h 45 min) |
Customer service and sales LT00FA15-3006 |
A4005_uusikampus
Tietokoneluokka, voimalaitossimu (40)
|
|
Thu 25.09.2025 time 08:45 - 11:45 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
A5014_uusikampus
Yleisopetustila (45)
|
|
Wed 01.10.2025 time 09:45 - 12:45 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
A4007_uusikampus
Yleisopetustila (61)
|
|
Wed 08.10.2025 time 08:15 - 11:15 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
A4007_uusikampus
Yleisopetustila (61)
|
|
Tue 14.10.2025 time 08:15 - 11:15 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
VT2 40 hlö
Virtuaalitila 2, uusikampus
|
|
Wed 29.10.2025 time 12:15 - 15:15 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
A5014_uusikampus
Yleisopetustila (45)
|
|
Wed 12.11.2025 time 08:15 - 11:15 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
A5016_uusikampus
Yleisopetustila (60)
|
|
Wed 19.11.2025 time 11:00 - 14:00 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
A4007_uusikampus
Yleisopetustila (61)
|
|
Wed 26.11.2025 time 08:15 - 11:15 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
A4007_uusikampus
Yleisopetustila (61)
|
|
Wed 03.12.2025 time 08:15 - 11:15 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
A4007_uusikampus
Yleisopetustila (61)
|
|
Mon 08.12.2025 time 12:45 - 15:45 (3 h 0 min) |
Customer service and sales LT00FA15-3006 |
C2006_uusikampus
Monitoimiopetustila (79)
|
Objective
You are able to describe and understand the company's customer service concept.
You are able to define what factors contribute to good customer service.
You are able to define how customer service and sales should be carried out.
You are able to understand the sales process phases and to act appropriately in the different stages of the process.
Content
What is a company's customer service concept?
What are the components of good customer service?
How are customer service and sales work carried out?
What are the aspects of and stages in the sales process?
Course material
Altschuler, M. 2016. Hacking Sales. John Wiley & Sons, Incorporated.
Other study materials are provided by the teacher in class or via the Learn platform.
Study forms and methods
• The course is carried out by way of contact teaching on Kotka campus according to a weekly schedule. Remote participation is not possible. As a rule, scheduled contact lessons are not recorded nor duplicated by online lectures.
• Students make progress by attending scheduled lessons and completing tasks and assignments individually or in groups.
• The teacher provides guidance during lessons.
• The assessed assignments are completed independently and in group.
• Feedback is provided by different methods, in writing and/or orally. Also, peer feedback can be used.
RDI and work-related cooperation
Guest lectures will be given by representatives from the world of work.
Timing of exams and assignments
An assignment must be completed according to the given instructions. An exam must be taken in the last scheduled lesson.
A project assignment must be completed in a small group by the end of the course.
Student workload
• In a 5-credit course students workload is approximately 135 hours including lessons, group work and independent study.
Evaluation scale
1-5
Assessment methods and criteria
The student’s performance is assessed with reference to the learning objectives and assessment criteria of the course.
Course assessment is 5-0.