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Service design (5 cr)

Code: LT00DP40-3011

General information


Enrollment

07.04.2025 - 21.04.2025

Timing

01.09.2025 - 31.12.2025

Number of ECTS credits allocated

5 op

Virtual portion

3 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Department of Business

Campus

Kouvola Campus

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Degree Programme in Business Management

Teachers

  • Laura Hakanen

Groups

  • LTKV24KM5
    Business, part-time studies

Objective

You can place service design in the field of the design.
You can use the most central concepts of service design.
You know the service design process and can utilise the most central tools of service design in order to develop business (sales and marketing).

Content

What is service design and how can design tools be utilized in business development?
How can organizations benefit from a culture of experimentation?
What are the most central methods of service design and how are they utilised in business?

Evaluation scale

1-5