Customer service and sales (5 cr)
Code: LT00FA15-3009
General information
- Enrollment
-
13.01.2025 - 26.01.2025
Registration for the implementation has ended.
- Timing
-
24.03.2025 - 23.05.2025
Implementation is running.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 2 cr
- Virtual portion
- 3 cr
- Mode of delivery
- Blended learning
- Unit
- Department of Business
- Campus
- Kouvola Campus
- Teaching languages
- Finnish
- Seats
- 20 - 60
- Degree programmes
- Degree Programme in Business Management
- Teachers
- Kerttuli Fisk
- Teacher in charge
- Kerttuli Fisk
- Groups
-
LTKV25KM1Business, part-time studies
- Course
- LT00FA15
Realization has 8 reservations. Total duration of reservations is 17 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Mon 24.03.2025 time 09:00 - 11:30 (2 h 30 min) |
Asiakaspalvelu ja myynti LT00FA15-3009 |
337C
Teorialuokka (60+1), päärakennus
|
|
Mon 31.03.2025 time 16:45 - 18:45 (2 h 0 min) |
Asiakaspalvelu ja myynti LT00FA15-3009 |
Etäopetus lukujärjestyksen mukaan
|
|
Mon 07.04.2025 time 14:30 - 16:30 (2 h 0 min) |
Asiakaspalvelu ja myynti LT00FA15-3009 |
Etäopetus lukujärjestyksen mukaan
|
|
Mon 14.04.2025 time 14:30 - 16:30 (2 h 0 min) |
Asiakaspalvelu ja myynti LT00FA15-3009 |
Etäopetus lukujärjestyksen mukaan
|
|
Mon 28.04.2025 time 16:45 - 18:45 (2 h 0 min) |
Asiakaspalvelu ja myynti LT00FA15-3009 |
Etäopetus lukujärjestyksen mukaan
|
|
Mon 05.05.2025 time 14:30 - 16:30 (2 h 0 min) |
Asiakaspalvelu ja myynti LT00FA15-3009 |
Etäopetus lukujärjestyksen mukaan
|
|
Mon 12.05.2025 time 16:45 - 18:45 (2 h 0 min) |
Asiakaspalvelu ja myynti LT00FA15-3009 |
Etäopetus lukujärjestyksen mukaan
|
|
Mon 19.05.2025 time 12:15 - 14:45 (2 h 30 min) |
Asiakaspalvelu ja myynti LT00FA15-3009 |
337C
Teorialuokka (60+1), päärakennus
|
Objective
You are able to describe and understand the company's customer service concept.
You are able to define what factors contribute to good customer service.
You are able to define how customer service and sales should be carried out.
You are able to understand the sales process phases and to act appropriately in the different stages of the process.
Content
What is a company's customer service concept?
What are the components of good customer service?
How are customer service and sales work carried out?
What are the aspects of and stages in the sales process?
Course material
Opiskelumateriaali Learnissa
Study forms and methods
Tarkemmat tiedot Learnissa
RDI and work-related cooperation
TKI ja työelämäyhteistyö tarkemmin Learnissa
Evaluation scale
1-5