Tourism risk management (5 cr)

Objective

You are able to -look for information about tourism risks and safety issues -recognize the risks in various tourism services, activities and products -know and understand the duties and responsibilities of tourism enterprises, entrepreneurs and staff in safety and risk management -perform a risk assessment -in your work follow the duties and responsibilities defined in legislation and guidelines concerning tourism risks -communicate properly about risks and safety issues  

Content

Where do you find information, models and guides about tourism risk and safety issues? What kinds of risks and safety issues are involved in tourism? What are the duties and responsibilities of entrepreneurs and staff in tourism field? How do you perform a risk assessment? What kinds of safety documents are required in hospitality businesses? How do you work responsibly and according to safety norms? What is good risk and safety communication?

Course material

Moodlessa oleva aineisto
Verhelä, P. 2007. Matkailun ohjelmapalvelujen turvallisuus.

Study forms and methods

Scheduled track:
This course examines the concepts of Tourism risk management and legal liability in tourism, hospitality and service. Students will review theoretical risk concepts and practical risk management applications. Insurance and occupational health and safety are also discussed.
Managers in hospitality and tourism bear the responsibility of operating legal, moral, and ethical businesses to reduce risk and liability. To be able to do this, prospective managers must familiarize themselves with relevant processes.
By the end of this course, students will develop the skills to apply risk management principles to maintain legal, safe, efficient and sustainable hospitality and tourism operations. This course is totally in online form.

Student workload

135 h

Evaluation scale

1-5

Assessment criteria, good (3)

Students can: b) evaluate information sources critically c) work as team members in working life expert duties and describe the problems of the professional field e) choose appropriate models, methods, software and techniques according to the purpose and justify these choices f) promote team's goal-oriented operation g) apply critically the ethical principles of the professional field in different situations

Assessment methods and criteria

Oppimistehtävä ja keskustelut aihepiireistä 3 op / arviointi 1-5
Verkkotentti 2 op / arviointi 1-5

Assessment criteria, good (3-4)

Opiskelija osaa
-määritellä riskien ja riskienhallinnan käsitteitä
-arvioida riskejä matkailutoiminnassa
-käyttää keskeisiä malleja ja menetelmiä
-laatia turvallisuussuunnitelman
-perustelee toimintaansa oman alan eettisten periaatteiden mukaisesti

Qualifications

Quality and safety in hospitality management or corresponding know-how