Management of experience services (5 cr)
Code: MR00CV63-3004
General information
- Enrollment
-
12.04.2021 - 25.04.2021
Registration for the implementation has ended.
- Timing
-
23.08.2021 - 15.01.2022
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- RDI portion
- 3 cr
- Mode of delivery
- Contact learning
- Unit
- Department of Tourism, Hospitality Management and Youth Work
- Campus
- Mikkeli Campus
- Teaching languages
- Finnish
- Degree programmes
- Master's Degree Programme in Tourism and Service Business
- Teachers
- Marika Vartiainen
- Maria Kangasniemi-Haapala
- Teacher in charge
- Marika Vartiainen
- Groups
-
MRMI20SYTourism and Service Business, master studies
- Course
- MR00CV63
Objective
You are able to find, study, produce and critically evaluate information needed in the management of experience services.
You are able to describe the importance, goals and processes of managing experience service business.
You are able to assess and develop the experience production supporting a company's business idea.
Content
How do you find, study, produce and evaluate information needed in the management of experience services business?
How can you support organizations' business ideas by using experience service process tools and methods?
What is the meaning of management in experience service business?
Evaluation
Students can
a) evaluate and make critical use of multidisciplinary information needed in the management of experience service business by producing new points of view.
c) evaluate and manage independently experience service business according to the strategy of the organization.
e) use new strategic approaches as management tools in complex situations.
Evaluation scale
1-5