Service innovations (5 cr)

Code: PA00DF23-3001

General information

Enrollment: 14.12.2020 - 14.01.2021
Registration for the implementation has ended.

Timing: 01.01.2021 - 31.07.2021
Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Mode of delivery: Contact learning

Unit: Department of Culture

Campus: Kouvola Campus

Teaching languages: Finnish

Degree programmes: Degree Programme in Service Design

Teachers: Sami Helin; Jani Kiviranta

Teacher in charge: Sanna Haapanen

Groups: PAKV18KM
Service design, part-time studies

Course: PA00DF23

No reservations found for realization PA00DF23-3001!

Objective

-you know how to define service innovation
- know how to utilize the innovation process to create service innovation
- know how to identify and utilize various tools and processes to develop customer-oriented service innovation

Content

What are service innovations?
How can service innovation be developed?
What tools and processes can be utilized in the innovation process of customer-oriented service?

Evaluation scale

1-5

Qualifications

Palvelun konseptointi